Agenda item

Report of the Associate Director of Customer and Corporate Services, Delivery Support Lead and Intelligence, Performance and Improvement Lead

Cabinet received a report of the Associate Director of Customer and Corporate Services, Delivery Support Lead, Intelligence, Performance and Improvement Lead that set out the updates for:

•       The Council Plam 2022-26 and Delivery Plan 2022-24

•       The external key performance indicators for Quarter 2 of 2023/24

•       Key corporate strategies

The Mayor stated that the report set out details of the progress on the Council Plan and Delivery Plan.  He highlighted some of the key points in the update including:

•       Sustainability – new EV charging points with installation progressing

•       Tree planting

•       Rediscovering the River Colne project

•       Cassiobury Park Wetlands

•       Watford Business Park redevelopment completion

•       120 new social rented homes on target

•       Opening of new crematorium at Hemel Hempstead

•       Good progress on the Watford business charter

The Mayor invited Councillor Watkin to further introduce the report. 

Councillor Watkin explained that the Council Plan provided the strategic framework for the council over four years.  The Delivery Plan covered a two-year period. The overall results had been positive.  He noted the reference to the number of telephone calls answered being outside the target.  However, there were a number of solutions in place to support the service, including a ring back facility.  As a result, there had been fewer calls abandoned.  He added that there were fewer complaints during the quarter.

The Mayor invited the Intelligence, Performance and Improvement Lead to add any further information.

The Intelligence, Performance and Improvement Lead informed members that the updated included details of the new key performance indicators, which had more than doubled from previous years.  A new dashboard had been developed that enabled reports to be produced.  There were 12 indicators that were under target and explanations had been provided.

The Mayor thanked the officer for her work.  He noted that there were a lot of demands on councils’ services and financial pressures.

Councillor Watkin added his thanks to the Intelligence, Performance and Improvement Lead for her work.

Councillor Rodrigues commended the officer for the excellent document which gave a strong indication of the council’s position.  In his role as Portfolio Holder, he had spoken to officers within neighbourhood services where targets were slightly behind on performance.  He thanked the officer for quickly responding to his questions.

RESOLVED –

1.      that Cabinet notes the progress updates within this report relating to:

•       the Council Plan 2022-26 and Delivery Plan 2022-24 (Appendix A).

•       the external key performance indicator results for Quarter 2 of 2023/24 (Appendix B).

•       the council’s key corporate strategies (Appendix C)

2.      that Cabinet notes the report will be presented to Overview and Scrutiny Committee on 13 December 2023.