Issue - meetings

Report of the Business Intelligence Manager

The scrutiny committee received the report of the Business Intelligence Manager setting out the council’s performance indicators at the end of quarter 1.

The Executive Head of Strategy and Communications introduced the report which covered the period up to the end of June. She discussed the key highlights for service areas, including ongoing impacts of Covid, which had been identified in the report. 

During discussions on the report, members raised the following points requesting additional information where relevant:

·          Housing benefit performance had not yet returned to target levels. Pre-Covid it had been one of the highest performing services in the country. Resources had been diverted to test and trace and business grants. There was an aspiration to return to previous levels and improvements were anticipated in Q2 and Q3. The forthcoming impact of changes to universal credit and fuel prices were noted. The Head of Revenues and Benefits would be asked to provide a briefing paper.

·          While planning performance indicators were strong, residents regularly expressed concerns about the planning process and outcomes to councillors. The service was efficient but residents’ satisfaction with outcomes was a different issue. There had been some communications around this in the past but it was an ongoing message that needed to go out.

·          PI 21 reported 56.2% of waste recycled and composted, officers undertook to confirm the details of this indicator.

·             There was a programme of reviewing levels of litter and detritus in different wards and types of locality. Different areas were inspected in different quarters.

The Chair expressed her thanks to staff and how they had adapted during the pandemic.

RESOLVED –

that Overview and Scrutiny Committee notes:

1.      the key performance indicator results for Quarter 1 2021/22, appended at Appendix A to the report.

2.      that the KPIs will continue to be reviewed as part of the Business Intelligence Strategy, and Overview and Scrutiny Committee will be kept up to date with any changes to the KPIs, or the process for collecting, analysing or presenting KPI data.

Action: Head of Revenues and Benefits and Group Head of Community and Environmental Services