Decision details

The Panel received a report of the Partnerships and Performance Section Head providing the quarterly performance indicators for quarter 4 2012-13. 

The Partnerships and Performance Section Head introduced the report; she noted that the ICT contract would remain within the remit of the Shared Services Joint Committee (SSJC).  It was agreed that future performance indicators for this outsourced service should remain with the SSJC.

The Partnership and Performance Section Head noted that the report was still evolving and would contain more information once the Environmental Services data was included.

The Chair noted that the indicators for SLM were very quantitative and asked whether any qualitative indicators could be included.  She asked whether an indicator of complaints and compliments could be brought to the Panel in future.  The Commissioning Manager confirmed that this was possible.  A general survey to discover users’ views on satisfaction with all the Leisure Centre services including cleaning was being developed, and there would be regular surveys in the future.

Following a further question from the Chair, the Commissioning Manager confirmed that HQ Theatres also collected data around complaints and compliments; it would be possible to bring this to the Panel.

The Partnerships and Performance Section Head confirmed that it would also be possible to provide data giving the reasons why the Council had lost any parking appeals.

ACTION – Partnerships and Performance Section Head to include the following indicators in future reports:

·        Complaints and compliments at the leisure centres

·        Complaints and compliments at the Colosseum

·        Reasons why parking appeals had been lost

RESOLVED –

1.      that the performance of the identified outsourced service indicators at the end of quarter four be noted.

2.      that the future inclusion of performance measures relating to recent outsourced services in the next report to the Panel be noted.