Cabinet received a report of the Group Head of Democracy and Governance which set out the findings of the Local Government and Social Care Ombudsman into a matter relating to the handling of a claim for housing and council tax benefits.

Councillor Watkin, Portfolio Holder for Resources, introduced the report.  He advised that he was confident that following a review of the service’s procedures the same problem would not re-occur.

The Group Head of Democracy and Governance informed Cabinet that the council had complied with the Ombudsman’s recommendations.  A written apology had been sent and compensation paid.

In response to a question from Councillor Bell, the Group Head of Democracy and Governance reported that a detailed work programme had been developed in response to the investigation.  The work included additional training, amended processes and more staff had been employed to cover the backlog.  Regular reviews were held with managers.  She assured members that lessons had been learnt.

RESOLVED –

that the Ombudsman’s decision be noted.