Decision details
Decision to enter into contract for CRM system
Decision Maker: Group Head of Place Shaping
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
The Economic Recovery Cell gathered a large
amount of information on SME businesses and needed a CRM (Customer
Relationship Management) system for follow-ups and regular contact
– this is an essential tool to help support the Watford
business community survive and revive during and after the Covid-19
pandemic. Economic Development Officers worked on a request to buy
a suitable system off-the-shelf and a number of companies were
approached through tender and requirement discussions took place.
Budget was agreed and the decision was made to go with the provider
Evolutive and their Alcium system, via delegated decision of the
Head of Place Shaping.
Decision:
The delegated decision was made in Nov 2020
for Evolutive to provide their CRM system in order to meet our
specific requirements.
Publication date: 13/04/2021
Date of decision: 30/11/2020