Decision details

Decision details

Ombudsman's Decision

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To inform cabinet of a finding of fault by the Ombudsman


Cabinet received a report of the Group Head of Democracy and Governance which set out the findings of the Local Government and Social Care Ombudsman into a matter relating to Development Management.


Councillor Watkin, Portfolio Holder for Resources, introduced the report.  He explained the role of the Ombudsman and briefly outlined the case.


Councillor Sharpe, Portfolio Holder for Regeneration and Development, added that the report highlighted the changes the service had put in place in response to the Ombudsman’s decision.


In response to a question from Councillor Bell about the experience of current staff and reference to training, the Managing Director advised that the council was working on continuous improvement.  She stressed that all Development Management officers undertook continuous professional training.  The review of the complaints process was not only about how Development Management handled complaints but how the complaints process was used across the council.  She had asked senior officers to carry out a review of the complaints process and anticipated bringing a report to a future Cabinet meeting.


Councillor Sharpe commented that the Ombudsman’s report also highlighted the need to ensure that officers show they have considered impacts on neighbouring properties.




that the Ombudsman’s decision be noted.


Report author: Carol Chen

Publication date: 14/10/2020

Date of decision: 05/10/2020

Decided at meeting: 05/10/2020 - Cabinet

Accompanying Documents:


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