Decision details

Decision details

Ombudsman Complaint

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Report of finding of fault by the Ombudsman


Cabinet received a report of Group Head of Democracy and Governance which set out a decision received from the Ombudsman, following a complaint it had investigated.


The Managing Director (ML) explained the details of the report.  The officer’s report highlighted the lessons the council had learnt from the complaint and decision.  It was important the council continued to maintain its high standards.


Following a question from Councillor Bell, the Managing Director confirmed that measures had been put in place to stop the issues highlighted in the report from reoccurring.  The measures included new officers were advised at their induction about the proper procedures to be followed.




that the decision be noted.

Report author: Carol Chen

Publication date: 12/03/2020

Date of decision: 02/03/2020

Decided at meeting: 02/03/2020 - Cabinet

Accompanying Documents:


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