Report of Partnerships and Performance Section Head

The panel received a report of the Partnerships and Performance Section Head.  The Partnerships and Performance Section Head introduced the report explaining that the data, at this stage of the year, would help indicate whether annual targets were likely to be achieved.

In response to questions from members, the Partnerships and Performance Section Head:

·        With reference to item ES4 in the report (levels of litter and environmental cleanliness), undertook to find out whether there was any higher trend of littering in Vicarage Ward.   She also undertook to establish whether there was an issue with fly tipping in Harwood’s Road at the junction with Chester Road. 

·        With reference to item ES7 in the report (levels of fly-posting), advised that members should report instances of fly-posting to the Section Head - Waste,Recycling & Street Care in the first instance.  She advised that work was being conducted with circuses to ensure that fly-posting was appropriately carried out.  

·        With regard to item ES8 in the report (waste, streets and parks complaints), she undertook to obtain missed bins figures from Veolia for the panel.

Members asked, in relation to items LC1 and LC3 in the report (the Woodside Leisure Centre), why if membership of the centre had increased throughput had dropped.   The Partnerships and Performance Section Head explained that this was a difficult measurement but was most likely to relate to groups – where the entry of a group of people was calculated as one item regardless of the number of people entering.  The Chair gave an example of the leisure centre gate opening allowing 30 children to enter but only recorded as one throughput.    

In response to further questions from members, the Partnerships and Performance Section Head:

·        With reference to item RD1 in the report (penalty charge notices issued), undertook to find out why penalty charge notices issued had reduced significantly compared to quarter three in 2015/16 and quarter two in 2016/17.

·        With reference to item RB3 in the report (collection rates of council tax), advised that the Head of Revenue and Benefits or the Benefits Manager should be contacted in relation to any change of circumstances.

Members commented, in relation to item HR1 in the report (sickness absence days), that the figures seemed contradictory.  The Partnerships and Performance Section Head clarified the period these related to and that long term sickness this year had caused a problem.  The aim was to get the performance back to the 5 days target.  In response to a related question from members, the Partnerships and Performance Section Head confirmed that long term sickness was recorded by the council and that those who were unwell were treated with a great deal of sensitivity.  She undertook to find out how long term sickness impacted the overall figures.

Following final questions from members, the Partnerships and Performance Section Head advised, in relation to item RB4 of the report (collection of national none domestic rates), that the 84.92% figure was the correct percentage and, in relation to item IT1 (ICT service missed calls), undertook to include data as to how long it took to answer telephone calls in future reports.  

RESOLVED –

1.      that the Panel note the Key Performance Indicator report.

2.      the actions requested be undertaken.