Agenda and minutes
Contact: Jodie Kloss/Alan Garside Email: legalanddemocratic@watford.gov.uk
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Apologies for Absence/ Committee membership Minutes: Apologies had been received from Councillors Dhindsa and Hastrick.
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Disclosures of interest Minutes: There were no disclosures of interest. |
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Minutes The minutes of the meeting held on 02 November 2017 to be submitted and signed. Minutes: The minutes of the meeting held on 02 November 2017 were submitted and signed.
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A report of the ICT Section Head updating the Panel on the delivery of the ICT service. Minutes:
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End of Quarter 2 (September) 2017 /18 Key Performance Indicator (KPI) Report PDF 1 MB A report of the Head of Corporate Strategy and Communications providing the panel with performance indicators for Quarter 2 2017/18. Minutes: The panel received a report of the Head of Corporate Strategy and Communications outlining the results for the key performance indicators at the end of quarter 2 (September) 2017/18 for the service areas which were delivered by external service providers or through the shared service/lead authority model.
The Head of Corporate Strategy and Communications introduced the report explaining that performance remained strong across a number of indicators - with significantly more performing above target than below.
Of particular note, that quarter: · Benefits performance for new claims and change of circumstances showed sustained improvement. · Waste recycling, litter, graffiti and fly posting were all performing well although detritus continued to be challenging (she outlined the reasons for this). · Leisure centre attendance at both Woodside and Central remained strong. · Council Tax and National Non Domestic Rates were on target for the year. · Sickness absence continued to be less than five days per full time employee annually.
In response to a question from Councillor Cavinder reference item 19 in the report, the Head of Corporate Strategy and Communications undertook to ask the Regeneration and Property Section Head to provide the member with information on how negotiations were progressing with the Watford Indoor Bowls Club.
In response to further questions from members, the Head of Corporate Strategy and Communications: · With regard to item 12 in the report; informed the panel that the Planning Enforcement Service could become involved when ‘for sale’ boards were inappropriately used at properties. She undertook to provide members with more information on the matter (particularly with regard to signs outside flats). · With regard to item 24 in the report; explained that the excellent performance on sickness absence was publicised internally and through the Peer Challenge. The Council was recognised locally and nationally for taking innovative steps to tackle sickness issues. · With regard to items 26 and 27 in the report; advised that staff satisfaction and motivation issues were self-scoring elements on Personal Development Reviews. Staff surveys could also examine such matters in more detail. · With regard to items 34 and 35 in the report; undertook to find out to which specific ‘teams’ the indicators related, to provide further information around the priorities and to investigate whether it would be feasible to show in the report the number of calls reporting faults. It was anticipated that the indicators for next year would be more meaningful.
RESOLVED that –
1. The content of the report be noted. 2. The actions requested be undertaken.
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The panel to review the attached work programme for the current municipal year. Minutes: Members reviewed the panel’s work programme for the remainder of the municipal year and considered this to be comprehensive and appropriate.
RESOLVED that –
1. The work programme was approved.
Chair Outsourced Services Scrutiny Panel
The meeting started at 7.00 p.m. and finished at 8.00 p.m.
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