Decision details

Decision details

Ombudsman Decision

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decisions:

The Deputy Managing Director commented that an Ombudsman decision letter had been received by the council following a complaint.  On this occasion the Ombudsman had found that the council was at fault.  The Ombudsman found that the council did not take into account the up to date medical position of the applicant and asked the council to review the position.  The council was apologetic to the complainant and was moving forward with supporting the applicant to resolve the situation.  Up to date medical information had been received and had been referred to the council’s advisers and it was hoped that the matter would be resolved soon.  The council had responded quickly to the Ombudsman’s findings.

 

Following comment from the Mayor, the Deputy Managing Director continued that procedures in housing had been reviewed and there was now a two-step process so a more senior officer would conduct a second review if an applicant was not happy with the first decision.

 

RESOLVED

 

That Cabinet notes the Ombudsman’s decision.

Report author: Carol Chen

Publication date: 15/03/2019

Date of decision: 04/03/2019

Decided at meeting: 04/03/2019 - Cabinet

Accompanying Documents:

 

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