The scrutiny committee received a report of the Partnerships and Performance Section Head setting out the results of the key performance indicators for in-house services for the second quarter of 2016/17.  The Partnerships and Performance Section Head highlighted the results for some of the indicators. 

Councillor Martins noted the housing statistics.  He asked if it was possible to find out how many households the council or housing trust evicted from their properties, which resulted in the households becoming homeless.

It was agreed that this information would be sought from Housing or the Housing Trust. 

It was noted that the target for CS2 (‘long waits’ for calls received to CSC and Benefits) was 3% and not 13% as indicated by the line on the graph. 

RESOLVED –

1.      that the performance of the identified in-house service indicators at the end of quarter 2 2016/17 (July to September) be noted.

2.      that the Partnerships and Performance Section Head seeks information about the number of households made homeless by the council or Housing Trust.

3.      that the requested actions be undertaken.